Frequently Asked Questions
How do I check the balance on my SM GIFTCARD?
You may check the balance of your SM GIFTCARD by logging on to our website, www.smgiftcard.com.ph, by calling our help desk at 833-8888 (Metro Manila) or 1-800-10-833-8888 (outside Metro Manila) and through the Cashier Counters of our Retail Partners.

When can I start using my SM GIFTCARD?
For retail sales, gift cards will be activated one day after purchase.

For Corporate Cards, your SM GIFTCARD will be considered ready for use once they have been activated by our Head Office. The activation date will be based on the agreement between SM and the buying company.

How long is the validity of my SM GIFTCARD?
All SM Gift Cards that are unexpired as of June 30, 2012 or purchased beginning July 1, 2012 will no longer have an expiry date. Please disregard expiration advise at the back of the card.

Is my SM GIFTCARD reloadable?
No, your SM GIFTCARD is not reloadable.

Where can I use my SM GIFTCARD?
You may use your SM GIFTCARD in over 500 branches of The SM Store, SM Supermarket, SM Hypermarket, SaveMore, Ace Hardware, Ace Builders, Baby Company, Kultura, Our Home, Forever21, Uniqlo, L'Indochine, Stefanel, Suiteblanco, Uno de 50, Sports Central, SM Appliance Center, Surplus Shop, Toy Kingdom, Pet Express, Watsons and SM owned branches of Nike, Adidas, and Levis.

Where can I use my SM Supermarket Gift Card?
You may use your SM Supermarket Gift Card only at SM Supermarket, SM Hypermarket and SaveMore. It cannot be used in non-food SM retail establishments.

How many times can I redeem with my SM GIFTCARD?
You may redeem your SM GIFTCARD as many times as you wish provided that you have enough credit available in your card.

Will I earn points on my SM Advantage Card when I buy an SM GIFTCARD?
Sorry, no SM Advantage points are awarded on purchase of an SM GIFTCARD.

Do I earn points on my SM Advantage Card when I redeem my SM GIFTCARD?
Yes. When you purchase items using the SM GIFTCARD you will earn points when you present your SM Advantage, SM Prestige or BDO Rewards Card.

Home | About Us | Where to buy | Where to use | Themes and Denominations | FAQ copyright (C) 2014 sm gift card. all rights reserved