Frequently Asked Questions
How do I check the balance on my SM GIFTCARD?
You may check the balance of your SM GIFTCARD by calling our help desk at 833-8888 (Metro Manila) or 1-800-10-833-8888 (outside Metro Manila) and through the Cashier Counters of our Retail Partners.

When can I start using my SM GIFTCARD?
For retail sales, gift cards will be activated one day after purchase.

For Corporate Cards, your SM GIFTCARD will be considered ready for use once they have been activated by our Head Office. The activation date will be based on the agreement between SM and the buying company.

How long is the validity of my SM GIFTCARD?
All SM Gift Cards that are unexpired as of June 30, 2012 or purchased beginning July 1, 2012 will no longer have an expiry date. Please disregard expiration advise at the back of the card.

Is my SM GIFTCARD reloadable?
No, your SM GIFTCARD is not reloadable.

Where can I use my SM GIFTCARD?
You may use your SM GIFTCARD in over 500 branches of The SM Store, SM Supermarket, SM Hypermarket, SavemoreMarket, Walter Mart, Alfamart, SM Appliance, Ace Hardware, Watsons, Toy Kingdom, Our Home, Uniqlo, Forever 21, Surplus, Kultura, Sports Central, SM owned branches of Levi's, Adidas & Nike, Baby Company, Pet Express, The Body Shop, L'indochine, Miniso, Bata Shoes, Uno De 50, Joseph, Sfera, Crate&Barrel, Simply Shoes, Crocs.

Where can I use my SM Supermarket Gift Card?
You may use your SM Supermarket Gift Card only at SM Supermarket, SM Hypermarket and SavemoreMarket. It cannot be used in non-food SM retail establishments.

How many times can I redeem with my SM GIFTCARD?
You may redeem your SM GIFTCARD as many times as you wish provided that you have enough credit available in your card.

Do I earn points on my SM Advantage Card when I redeem my SM GIFTCARD?
Yes. When you purchase items using the SM GIFTCARD you will earn points when you present your SM Advantage, SM Prestige or BDO Rewards Card.

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